Tax and reputational damage: when does brand loyalty die?
Public perceptions of unacceptable tax behaviour have driven massive tax changes in the UK. But reputation is as fragile as public perception is fickle. HMRC, accustomed to calling taxpayers its ‘customers’, may find its brand as susceptible to being damaged as the household-name companies and individuals who have received so much adverse tax publicity over the last 20 years.
What constitutes reasonable?
As the tax return deadline approaches it has become traditional for HMRC to publish a list of the most outlandish excuses which people have put forward for not filing on time. This year was no exception – the latest list includes ‘my boiler had broken and my fingers were too cold to type’. However, is it reasonable to reveal customer information in this way?
Construction company or tax collector?
Through policy change after policy change, the construction sector has been acutely hit with changes to tax administration over and above other organisations, but is the line between housebuilder or construction firm and tax collector beginning to blur?